Upon arrival, the smell of cold Indian curry in the room was quite unpleasant, indicating a lack of proper cleaning and maintenance. Despite this, the room was spacious and had modern amenities, making it comfortable for my stay. The staff were friendly and helpful, but their presence was inconsistent. The location was convenient, especially with easy access to transportation and key attractions. Overall, the hotel needs updates and a thorough cleaning, but it offers a decent value for the money.
Rooms
5.0
The room smelled strongly of cold Indian curry, indicating poor cleaning and maintenance, but it was spacious and had modern amenities.
Service
7.0
The staff were friendly and helpful, but their presence could be more consistent.
Location
8.0
The hotel's location was conveniently situated for easy access to transportation and key attractions.
Dining
7.0
There was no specific feedback about dining, but there may be room for improvement in this area.
Facilities
6.0
spacious rooms
unpleasant odor
John
United Kingdom,
April
2024
8.2/10
The hotel offers clean, cosy rooms with a nice view of the pool area, making it suitable for families. The staff is friendly, helpful, and efficient. However, the service was inconsistent at times. The location is good, especially for future access to the light rail, and the owners provide valuable local insights. The rooms are clean, tidy, and spacious, with a balcony overlooking the pool.
Rooms
8.0
The rooms were clean, cosy, and well appointed.
Service
7.0
The staff was very obliging and provided necessary replacements.
Location
8.0
The hotel's location is good, with easy access to future light rail services and local attractions.
Dining
10.0
Facilities
8.0
The facilities were satisfactory for a comfortable stay.
friendly staff
inconsistent service
Hugh
United Kingdom,
March
2024
8.0/10
I had a blast at this hotel! The rooms were spacious, clean, and tidy, though the couches could use some cleaning due to disgusting stains. The room also had leaky faucets, including in the bathroom and kitchen. The service was just lovely, with friendly and helpful staff, offering room service for clean bedding and linen. The location was great, close to the beach and convenient for exploring the area. The facilities were satisfactory, despite some minor issues.
Rooms
8.0
The rooms were spacious, clean, and tidy, but the couches need cleaning due to stains.
Service
9.0
The service was excellent, with lovely and helpful staff.
Location
9.0
The location was convenient, close to the beach and ideal for exploring the area.
Dining
7.0
Facilities
7.0
The facilities were decent, despite some minor issues.
convenient location
stained couches
Steven
United Kingdom,
January
2024
6.0/10
The hotel offers a mix of positives and negatives. The rooms are not super flash, but they are modern & spacious with all the necessary amenities. However, there is a clear need for improvement in the sanitary conditions of the facility.
Rooms
7.0
The rooms were so modern & spacious with everything we needed.
Service
8.0
The service was friendly, helpful, and efficient.
Location
5.0
The location is great, close to the Tram, making it easy to get around. However, poor maintenance and service delivery detract from its potential.
Dining
5.0
Facilities
6.0
Robert
United Kingdom,
November
2023
5.6/10
The apartment needed a decent clean but was closed up most of the time. The staff was friendly and helpful, providing advice on the area. The location was good, about halfway between the casino and Cavill Ave, away from the bustle of Surfers. The dining options were limited to cereals. The facilities were basic but acceptable.
Rooms
5.0
The rooms definitely needed a good scrub.
Service
7.0
The caretaker was friendly and willing to provide information.
Location
6.0
The location is good, about halfway between the casino and Cavill Ave.
Dining
5.0
Limited dining options; cereals only.
Facilities
6.0
Basic facilities available for a comfortable stay.
Frederic
United Kingdom,
November
2023
6.6/10
The hotel had all the facilities you need for a relaxing break and a good size living area with a balcony overlooking the pool, making it easy to watch the kids. However, the rooms were very dirty and unhygienic.
Rooms
5.0
The rooms were very dirty and unhygienic.
Service
6.0
The staff, while friendly, were not always present and could only pass messages to management.
Location
9.0
The location is perfect, 2 minutes to the beach and close to better restaurants, playgrounds, and beaches.
Dining
7.0
No specific comment about dining.
Facilities
8.0
The hotel has all the facilities you need for a relaxing break.
Clifford
United Kingdom,
September
2023
6.6/10
The hotel offers a great location near the beach and restaurants. The rooms are comfortable albeit a bit old and in need of upgrades. The service is friendly but limited due to caretaking staff. The location is fantastic, especially being close to the beach and upcoming light rail. The dining experience is not highlighted. The facilities are okay overall.
Rooms
7.0
The rooms offer privacy and a view of the pool area, but had some disgusting stains and appliances not working properly.
Service
6.0
The staff, although friendly, could only pass messages to management due to being caretakers.
Location
9.0
The hotel is perfectly situated near the beach and within walking distance to dining options and attractions.
Dining
5.0
Facilities
6.0
The pool area is a nice retreat, but overall facilities could be improved.
John
United Kingdom,
September
2023
5.4/10
The hotel had some cleanliness issues in the rooms like disgusting stains and unpleasant odors but the staff was friendly and helpful. The location was convenient for our needs with proximity to the beach and good size rooms. The dining experience lacked quality with cold dishes. Overall, the facilities were average.
Rooms
5.0
The rooms weren't in good order, with stains and odors.
Service
8.0
The staff was extremely friendly and very helpful.
Location
7.0
The location was good for our needs, close to the beach and other attractions.
Dining
5.0
The dining experience lacked quality with cold dishes.
Facilities
5.0
The facilities were average.
Robert
United Kingdom,
August
2023
7.8/10
The hotel's location is superb, near the beach and restaurants. The rooms were spacious but needed maintenance. The staff were helpful, especially considering our long vacation.
Rooms
7.0
The rooms were spacious but had maintenance issues with leaky faucets.
Service
8.0
The staff were very obliging and went out of their way to assist us during our long vacation.
Location
9.0
The hotel's proximity to the beach and easy access to attractions in Surfers Paradise made our stay convenient.
Dining
7.0
Facilities
8.0
Mick
United Kingdom,
August
2023
7.4/10
I had a nice stay overall. The hotel is in a convenient location close to the Tram, making it easy to get around. The staff were extremely friendly and accommodating, ensuring our needs were met. The rooms, despite needing some cleaning, were a good size and provided a nice experience. However, the dining options and facilities could have been better.
Rooms
7.0
The rooms were nice, but they could use some cleaning. The curtains were stained, which was a bit off-putting. Despite that, I would consider booking a room here again.
Service
9.0
The service was top-notch. The staff were working hard, making sure we had everything we needed. Their friendly and accommodating attitude added to the pleasant stay.
Location
8.0
The location is great, especially once the light rail is operational. Being close to the Tram makes it convenient to explore the area. Additionally, the quiet setting away from the hustle of Surfers was a plus.
Dining
6.0
I didn't have a chance to explore the dining options, but I wish there were more classic dishes available for a varied experience.
Facilities
7.0
The facilities were decent, but there's room for improvement. The grounds were well-maintained, offering a nice environment overall.
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